At Mackay Family Day Care, we are passionate about delivering the best support for you and your family as well as providing a wonderful experience for your child.
All of our Family Day Care educators:
- Hold a current Blue card
- Have First aid qualifications including CPR and asthma and Anaphylaxis
- Full public liability insurance
- Hold or are actively studying at least a CERT III in Early childhood education and care
Accessible Support For All Our Educators
One of the reasons why families love registering with Mackay Family Day Care is that our head office is based here in Mackay. This means that if needed, our local co-ordinators can visit an educator at any point. If there’s an emergency, our co-ordinators can quickly help and support the educator on site. This offers extra peace of mind to families that there is always extra support on hand.
We are an approved scheme, which means parents can claim the Child Care Subsidy if eligible. Our Family Day Care educators are governed by the National Quality Framework and are provided with up to date information surrounding all changes in legislation.
Flexible Care To Suit Your Family
Our educators offer flexible hours to suit your family, including standard hours, before and after school care, as well as school holiday care. In some circumstances Educators may be able to provide weekend and overnight care.
Family Information Documents
How do I secure care?
Parents/Guardians may register on our waitlist, make direct contact with an educator or contact Mackay Family Day Care Scheme when looking for care.
If initial contact is made directly with the educator, the educator will arrange an interview at a time suitable to both parties.
If initial contact is made with the scheme, families will be directed to our website to submit a waitlist registration form, or will answer any specific questions families may have.
Alternatively when a vacancy becomes available and a family from the waitlist is provided the educator’s phone number by the scheme, they should contact the educator to arrange a suitable time for an interview.
If care is to commence, the parent/guardian must complete an online enrolment form, including providing copies of any documents required such as medical action plans. This will be sent by the office staff once we are advised of families details.
All enrolments must be received by the office 2 business days prior to care commencing.
Commonly Asked Questions
Will my child participate in excursions?
Some educators plan excursions as part of their educational program. When completing the scheme enrolment form, you will be asked if you give permission for your child to be taken on outings. If you do give permission for outings, your educator must still ensure you sign a completed excursion or regular outing form outlining the specific details of the excursion before it takes place. Your educator will also complete a risk assessment for each excursion.
What do I do if my Educator is unwell or taking holidays?
If your educator is taking planned time off, they will give you at least two weeks’ notice.
If you require care whilst your educator is on leave, phone the scheme office on 49659999 to enquire if another educator is available to care for your child. We will do our best to find alternate care but cannot guarantee that another educator will be available.
What should I do if my child is absent from care?
Each child is eligible for 42 CCS paid absent days. However absences before the first actual day and last actual day of care will not be paid Child Care Subsidy. Please see the Information Booklet for more information on this. If your child will be absent from care, please let your educator know as soon as possible.
What should I do if my child requires medication but is well enough to attend care?
You must complete a medication form (provided by your educator). Prescription medication can only be administered to the child whose name appears on the medication. All medication must be given to the educator and never left in a child’s bag.
What do I need to do if my child has a medical condition?
Where a child enrolling at the service is identified with a specific health care need such as asthma, anaphylaxis or diabetes, parents/guardians are required to provide with the enrolment, a Medical Action Plan completed by a Medical Practitioner, and a Risk Mininisation and Communication Plan completed by the parent/guardian prior to the child commencing care. Where a child enrolling at the service is identified with any other relevant medical condition (e.g. allergy) the parent must complete a Risk Minimisation and Communication Plan with the Enrolment prior to the child commencing care.
Risk Minimization & Communication Plan (for allergies/eczema etc that do not require a Medical Action Plan from the doctor.)
What should I do if my details change?
Please notify your educator and the Scheme Office regarding any changes of home address, workplace, phone numbers or other relevant details.
To update or add an authorised nominee, please use the Additional OR Updated Authorised Nominee Form. Please email the completed form to firstname.lastname@example.org so we can update and issue the relevant person/s an e-signature pin.